Who you're booking with
The Dairy is run by Victoria [TODO: full legal name], a sole trader, of [TODO: postal address, Braithwell, Rotherham, postcode] ("we", "us"). You can reach us at thedairy@braithwell.com. These terms apply to stays booked directly through this website. If you book through Airbnb, Airbnb's terms and the listing's policies apply instead.
How booking works
- Choosing your dates and paying through Stripe sends us a request to book. It isn't a confirmed booking yet.
- When you submit a request, your card is authorised for the full amount. This reserves the money but doesn't take it.
- We'll accept or decline your request by email, usually within a day. When we accept, we take the full payment and your booking is confirmed. The contract between us starts at that point.
- If we decline, or don't reply within 6 days, the authorisation is released and you aren't charged. How quickly the funds show as available again depends on your bank.
- The price shown when you request includes everything we charge: the nightly rate and the cleaning fee. We don't add anything later.
Cancellations
If you cancel
[TODO: paste the Airbnb listing's cancellation policy (Flexible, Moderate, Firm or Strict) and its refund windows]
To cancel, email us at thedairy@braithwell.com. The date we receive your email is the date of cancellation. Any refund goes back to the card you paid with.
Because this is accommodation booked for specific dates, the 14-day "cooling-off" right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 doesn't apply. Your cancellation rights are the ones set out above. We recommend travel insurance.
If we have to cancel
It's very unlikely, but if something outside our control (for example flood, fire or a serious problem with the property) means we can't host you, we'll tell you as soon as we can and refund everything you've paid in full. We aren't responsible for other costs such as travel.
Your stay
- Check in is from 15:00 and check out is by 10:00, unless we've agreed something different with you in writing.
- The Dairy sleeps up to 4. Only the guests named on the booking may stay overnight.
- The lead guest must be 18 or over and is responsible for everyone in their party.
- Please follow the house rules:
- Check In & Out. Check in from 15:00, check out by 10:00. A late check-out can often be arranged, just ask.
- No Smoking Indoors. Please don't smoke or vape anywhere inside. You're very welcome to on the patio.
- No Parties. The Dairy is for the guests on the booking only: no events, and no extra overnight visitors.
- Be Considerate. No fixed quiet hours, but sound travels a long way out here.
We can ask guests to leave without a refund if these rules are seriously or repeatedly broken, or if there's behaviour that puts people or the property at risk.
Hot tub
The hot tub is used at your own risk, between 08:00 and 22:00. Please read the safety notes in the house. Children must be supervised by an adult at all times, and the tub shouldn't be used after drinking alcohol, during pregnancy or with a medical condition without advice from your doctor. Please don't take glass into or next to the tub.
Damage and breakages
Please leave The Dairy as you found it and let us know straight away if anything gets broken. Accidents happen, and we won't charge for normal wear and tear. If there's damage beyond that, or the house needs exceptional cleaning, we'll contact you with details and evidence and agree a reasonable charge with you before taking any payment.
Our responsibility to you
We'll provide the accommodation with reasonable care and skill, as described on this website. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Otherwise, we aren't responsible for loss of or damage to your belongings, or for losses that weren't foreseeable when you booked.
Problems and complaints
If anything isn't right during your stay, tell us straight away (we live next door) so we can put it right. If you're still unhappy, email us and we'll reply within 14 days.
Your information
We use your details only to manage your booking. See our privacy policy.
The law
These terms are governed by the law of England and Wales. If there's a dispute, you can bring proceedings in the courts of England and Wales, or in your local courts if you live elsewhere in the UK.